FAQ
Frequently Asked Questions
Common questions about our services, how we work together, and how we deliver.
What services do you provide?
We provide two service areas: AI automation (process automation with RPA/API integration, LLM applications, and data processing) and custom system development (web applications, system integration, and modernization & maintenance). If you are not sure which one fits, you can start with a free initial assessment — we listen to your workflow first, then suggest a direction.
What is the free initial assessment? How long does it take?
It is the first step of our process: we listen to how your work actually flows and find what is really stuck. The assessment is free and takes about 1–2 hours. You are not committing to a project by joining — you decide afterward whether to continue.
What does the proposal include?
After the assessment, we put scope, timeline, and cost in writing before starting — no hidden additions. Development begins only after you confirm the proposal.
How do I follow progress during development?
We report progress regularly, so you always know where the project stands; when a decision is needed, we bring it to you.
How does acceptance work? When is it done?
You test the finished system yourself, and it counts as done only when it meets the requirements you defined. After acceptance, you receive documentation, code, and operating instructions together.
What happens if something goes wrong after delivery?
You have a point of contact after launch. We provide modernization & maintenance services; the actual support scope is written down when the project starts.
Can the system grow or change later?
Yes — the system can grow or change later. We build with a scalable architecture: build what you need now, extend later without a rewrite.
Will our data be leaked?
No — your data stays within your project. Data we access during your project is used only within your project scope — never shared with third parties and never used for other purposes.
How long is the contract? Is there a minimum commitment?
There is no minimum commitment. The contract period depends on the project scope and is spelled out before work begins.
Can we start with one small process first?
Yes — you can start with one small process first. We recommend starting with a single pilot process, then expanding once it proves out.
Will someone be available after launch?
Yes — someone will be available after launch. You can reach us after delivery; the scope of maintenance support is defined at project start.
Will you train models on our data?
No. We do not use your data for model training.
Have another question? Feel free tocontact us— we will reply to you.